If a doctor has discussed a possible referral for another opinion, they will also discuss the hospital of your choice for the referral. All NHS referrals now go through the Referral Facilitation Service (RFS) which processes the referrals. If you have not heard from the RFS within three or four weeks, please contact the freephone number on 0800 756 7751 and they will help you further with your referral.

If you are disabled, elderly or invalid and are unable to arrange your own transport, you need to mention this clearly to your doctor at the time of the conversation regarding your referral.

The practice will no longer be able to make arrangements for transport. These arrangements are made by the rfs. If you have a follow-up at a hospital then you should ensure that your transport arrangements are made directly with the hospital prior to leaving the hospital.